Terms & Conditions

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RoCo Installs Customer Communication & Service Policy

RoCo Installs is committed to providing reliable delivery, residential appliance installation, and small move services while maintaining clear communication and protecting our customers’ privacy.

SMS Communications

When a customer contacts RoCo Installs via SMS for the first time, they consent to receive SMS (text) messages from RoCo Installs regarding their requested services.

Types of Messages You May Receive

Customers may receive text messages regarding:

• Service quotes and pricing
• Appointment scheduling and confirmations
• Arrival notifications (ETA updates)
• Service updates and job status
• Customer support and follow-up communications

Message Frequency

Message frequency varies based on your interaction with our services.

Message & Data Rates

Standard message and data rates may apply according to your wireless carrier and mobile plan.

Opt-Out

You may stop receiving text messages at any time by replying STOP. Once you opt out, you will no longer receive SMS communications unless you opt in again.

Need Help?

Reply HELP, call 682-900-2707, or visit www.RoCoInstalls.com for assistance.

Privacy Policy

RoCo Installs respects your privacy. Customer information is used solely for scheduling, providing services, communicating about appointments, and customer support.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Customer Responsibilities

To ensure a successful service appointment, customers agree to:

• Verify all service details before booking.
• Ensure appliances and furniture will fit through all entryways, hallways, stairways, and into their intended locations.
• Provide a safe, clear, and unobstructed path for delivery and installation.
• Ensure all necessary plumbing, electrical, and water connections are accessible and in safe working condition before service begins.
• Confirm measurements, accessibility, and installation requirements before the appointment.

Failure to meet these conditions may prevent completion of the service and may still result in applicable service charges.

Damage & Liability Policy

By booking service with RoCo Installs, you acknowledge and agree to the following:

• RoCo Installs is not responsible for pre-existing damage to appliances, furniture, flooring, walls, door frames, cabinets, countertops, driveways, sidewalks, or any other property.
• RoCo Installs is not responsible for damage resulting from narrow doorways, tight hallways, low ceilings, inadequate clearance, or unsafe access conditions.
• RoCo Installs is not responsible for cosmetic damage to used or previously installed appliances discovered during or after transport or installation.
• RoCo Installs is not responsible for damage caused by defective, deteriorated, improperly installed, or non-code-compliant plumbing, electrical, gas, water, flooring, cabinetry, or other existing property conditions.
• RoCo Installs is not responsible for hidden damage revealed during appliance removal or movement, including but not limited to damaged flooring, walls, mold, water damage, rust, or deteriorated utility connections.
• Customers authorize RoCo Installs to move appliances and furniture at their own risk. Although every reasonable precaution will be taken, minor scuffs or marks may occur during normal service.
• Any claim for alleged damage must be reported before RoCo Installs personnel leave the job site and must be documented with photographs. Claims submitted after technicians have departed may be denied.
• To the fullest extent permitted by applicable law, RoCo Installs’ total liability for any approved claim shall be limited to the amount paid for the specific service giving rise to the claim.

Acceptance of Terms

By booking, scheduling, or receiving services from RoCo Installs, you acknowledge that you have read, understood, and agree to this Customer Communication & Service Policy, including the SMS Communication Policy, Privacy Policy, Customer Responsibilities, and Damage & Liability Policy.